MigrateXpress’s Refund Policy

At MigrateXpress, we are committed to providing our customers with high-quality software tools, data management services, and excellent customer support. Our goal is to ensure complete satisfaction with every product and service we offer. However, if we are unable to meet your expectations or requirements, we offer a clear and fair refund policy. Below is a detailed explanation of how our refund policy works and the conditions that apply.
Money-Back Guarantee
Under certain terms and conditions, we offer a 30-day money-back guarantee for all our products, starting from the date of purchase. If you are not satisfied with your purchase, you can request a refund within 30 days, provided that certain conditions are met.
Free Demo Version
Before making a purchase, we highly recommend trying out the free demo version of the software available on MigrateXpress. The demo version allows you to evaluate the software’s features and capabilities. We encourage you to use the demo to make sure the software meets your requirements before purchasing the full version. 

*Important- Refund requests will not be entertained for activated products or software purchased without evaluation via the demo version.
Refund Request Process
Follow the steps below to apply for a refund under valid circumstances:

  • Contact Support:  First, reach out to our support team via email at support@migrateXpress.com. Include a clear explanation of the issue you are experiencing and any supporting evidence, such as screenshots or videos.
  • Proof of Issue: We require you to provide valid proof of the issue you are facing. If our technical support team requests it, you must share the problematic file or allow remote access to your system for investigation.
  • Investigation: Once we receive your request, our support team will assess the issue within 48 hours. We will work with you to find a solution. If the issue cannot be resolved, we will initiate a refund.

Terms & Conditions for Refund
Refunds will be processed only under the following conditions:

  • Place Request Within 30 Days: The refund request must be made within 30 days from the date of purchase. No refund is applicable from the 31st day!
  • Only if the Issue is Genuine: The issue you are facing must be genuine, and our technical support team must acknowledge it. This could include issues such as software not performing as advertised or encountering technical problems that cannot be resolved.
  • You Must Provide Necessary Evidence: It is your responsibility as a customer to provide clear and detailed evidence of the issue. We may ask for evidence like screenshots or a video demonstrating the problem.
  • System Compatibility: Before purchasing, please ensure that your system meets the software’s minimum system requirements. Refunds will not be processed if the issue arises due to system incompatibility.

When Refunds Are Not Applicable?
Refunds will not be issued under the following circumstances:

  • Software is Already Activated: If the license key has been issued and the product has been activated, we cannot process a refund.
  • You Fail to Cooperate with Support: If you do not cooperate with our technical support team or fail to follow the suggested troubleshooting steps, your refund request will be denied.
  • For Discounted Software: Refunds are not available for products purchased at discounted prices, promotional offers, or as part of a bundle deal.
  • Mistaken Purchases After Activation: If you accidentally purchase a product and activate it, you will not be eligible for a refund. You must contact our support team and request a refund before activation.
  • Feature Availability: If a feature is not available in the demo version, it will not be covered under the refund policy. Refunds will only be provided if the features in the full version do not function as described in the demo.
  • Partial Software Functionality: If the software works partially, for example, recovers a certain percentage of data or completes a task to some extent (e.g., 30% recovered, 60% migrated), a refund will not be provided.

Refunds for Services
Refunds for services rendered by MigrateXpress are only applicable in cases where our technical expert is unable to successfully complete the migration, conversion, or the specific service agreed upon. If the service is partially or fully delivered as per the defined scope, no refund will be issued under any circumstances. Refund requests for services due to a change of mind, incorrect order, or dissatisfaction after successful completion will not be entertained.

Refunds for Software Bundles
If you purchased a bundle of software tools, refunds will not be issued for the bundle as a whole. Refunds are only available for individual products purchased separately. If a product in the bundle is faulty or does not work as expected, we will work with you to resolve the issue, but no refunds will be issued for the entire bundle.

Responsibility of the User
As part of our commitment to ensuring customer satisfaction, we ask users to adhere to the following guidelines before applying for a refund:

  • Use the Demo Version: Always use the demo version to evaluate the software’s functionality before purchasing.
  • Contact Support First: If you encounter any issues with the software, please contact our support team first. We provide comprehensive support to resolve issues. Refunds will not be processed if the issue is not first addressed by our team.
  • Provide Complete Information: Ensure that you provide full details of the issue, including screenshots, videos, and any files relevant to the problem.
  • System Requirements: Make sure your system meets the minimum requirements for the software. Refunds will not be processed for incompatible systems.

Refund Process Time
Once your refund request is accepted, it may take 10 to 15 working days to process the refund. The refund will be credited to the same account or payment method used for the original transaction. Please note that if you purchased the software from a third party or reseller, you will need to contact them directly for the refund.

Remote Support and File Sharing
In some cases, our technical support team may require remote access to your system to resolve the issue. We may ask for permission to access your system through a secure remote support tool. Please note that if you decline to provide remote access, we will not be able to offer a refund.

If the issue requires us to investigate specific files, you may be asked to upload those files to our secure servers. We take your privacy seriously and are willing to sign a Non-Disclosure Agreement (NDA) to ensure the security of your data during the investigation.

Unsuccessful or Unauthorized Transactions
If your purchase is unsuccessful or unauthorized, please reach out directly to your bank or payment provider for a refund. For all other refund requests, you must contact our support team for further assistance.

When a Refund is Delayed
In case you do not receive your refund within the 10-15 working days processing period, please do the following:

  • Check your bank account and transaction history. Sometimes, the message may be received late or may not be.
  • Contact your credit card company or payment provider to inquire about the status of the refund.
  • If you still have not received the refund after contacting your payment provider, please reach out to us at support@[migratexpress].com.

Our Words
We aim to provide an exceptional user experience with our software tools. To avoid refund requests, we strongly recommend evaluating the free demo version of the software thoroughly before purchasing. If you encounter any issues, our dedicated support team is always ready to assist you.

For further questions or assistance with our refund policy, please don’t hesitate to contact us. We are here to help!